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On-Site Maintenance and Repair Services

With Cytek you have a choice when your flow cytometer needs maintenance. Cytek offers cost effective maintenance and service options for all Cytek products and for the BD systems listed below:
  • BD LSRII™ and Fortessa™
  • BD FACSAria™
  • BD FACSCanto™
  • BD FACSCalibur™
  • BD FACSort™
  • BD FACScan™

Each Cytek Engineer is rigorously trained and has a comprehensive understanding of the electronic, optical, and fluidic components of flow cytometers and extensive knowledge of how to repair problems in an efficient manner. We provide onsite maintenance and repair services directly in North America and though our partners in the European Union, South America, China, Russia, and Israel.

Service Plan Comparison

Maintaining your Cytometry equipment does not have to be prohibitively expensive. Cytek's Service Through Technical Excellence offers lab managers cost effective service plans, without sacrificing quality assurance.

Service Contract Types

The following on-site service contract types are available through Cytek:

Value

INCLUDES:
  • Parts
  • Travel
  • Labor
  • Phone Support
  • 2 Maintenance Visits/Year
$600 deductible per emergency service visit.
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Premium

INCLUDES:
  • Parts
  • Travel
  • Labor
  • Phone Support
  • 2 Maintenance Visits/Year
  • Guaranteed Response Time
 
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Preventative Maintenance

INCLUDES:
  • Phone Support
  • 2 Maintenance Visits/Year
All other parts and services billed at prevailing rate.
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