Cytek service of BD cytometers ends December 31, 2020. Details and answers to frequently asked questions.
On-Site Flow Cytometry Services – Maintenance and Repair
With Cytek® you have a choice when your flow cytometer needs maintenance. Cytek® offers cost effective flow cytometry services and maintenance options for all Cytek® products.
Each Cytek® Engineer is rigorously trained and has a comprehensive understanding of the electronic, optical, and fluidic components of flow cytometers and extensive knowledge of how to repair problems in an efficient manner.
Service Plan Comparison
Maintaining your Cytometry equipment does not have to be prohibitively expensive. Cytek's Service Through Technical Excellence offers lab managers cost effective service plans, without sacrificing quality assurance.
Service Contract Types
The following on-site service contract types are available through Cytek®:
Value
INCLUDES:- Parts
- Travel
- Labor
- Phone Support
- 2 Maintenance Visits/Year
$600 deductible per emergency service visit.
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Premium
INCLUDES:- Parts
- Travel
- Labor
- Phone Support
- 2 Maintenance Visits/Year
- Guaranteed Response Time
Preventative Maintenance
INCLUDES:- Phone Support
- 2 Maintenance Visits/Year
All other parts and services billed at prevailing rate.
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