March 16, 2020

Dear Valued Customer,

Cytek’s number one priority is the satisfaction and well-being of our customers and employees.  

In light of the COVID-19 pandemic, Cytek believes it is best for our employees to temporarily restrict non-business critical domestic and international travel in order to minimize exposure to the COVID-19 (Corona) virus for all parties.  We are closely monitoring updates from the Center for Disease Control and the World Health Organization regarding COVID-19. We will continue to seek guidance from these agencies, public health officials and government agencies on an ongoing basis.

We will continue to maintain the highest level of service and technical support as we manage the current circumstances.  Our regional service engineering teams will be weighing criticality of service events with impacted geographical areas, which may cause delays in on-site service.

Visits from Sales and Technical Application Scientists (TAS) will be limited to business-critical appointments.  

For both Service and TAS, our teams will be using several remote access tools, such as video conferencing, to continue assisting you during this time.  We also have a variety of resource tools available here:  https://cytekbio.com/blogs/resources.

If you plan on not using your Aurora or Northern Lights system for an extended period, please perform the long-term instrument storage procedure.  Instructions can be found here:  https://cytekbio.com/blogs/resources/tagged/protocols

Please visit www.cytekbio.com for updates.

These are extraordinarily challenging times, which require us to adapt to fulfill our mission with our customers without compromising customer satisfaction.  Thank you for your understanding and patience.

Sincerely,