Cytek Biosciences acquired substantially all of the assets of FlowCEL on October 28, 2024. We are excited to welcome FlowCEL customers to the Cytek family.
Since the acquisition closed, we have been working hard to integrate the acquired assets into Cytek, with the ultimate goal of a seamless transition. Thank you for your patience, and we look forward to working with you.
FAQs
If I have a quote from FlowCEL, will I need to get a new quote from Cytek?
- All existing quotes prepared by FlowCEL on or prior to October 28, 2024 are valid and will not need to be reissued by Cytek unless you require a new quote or if your quote has expired.
- Any new quotes requested after October 28, 2024 will need to be prepared by Cytek. Please contact customerserviceemea@cytekbio.com or +31 (0) 207653440, Option 1 to receive a new quote.
If I have already submitted a purchase order (PO) to FlowCEL, do I need to submit a new PO directly to Cytek?
No, any existing POs made out to FlowCEL prior to October 28, 2024 will not need to be resubmitted directly to Cytek. All terms and conditions listed on your PO issued by FlowCEL will be honored by Cytek.
How do I submit a new PO?
Any new PO sent after October 28, 2024 will need to be addressed to Cytek:
Cytek Biosciences, Ltd.
Unit 8 Greenham Park,
Witchford, Ely,
Cambridgeshire, CB6 2HF
Please send all new POs to customerserviceemea@cytekbio.com or +31 (0) 207653440, Option 1.
Who should I expect an invoice from for services purchased and received after October 28, 2024?
All services provided after October 28, 2024 will be invoiced by Cytek.
Who can I work with to get the information I need to set up Cytek as a new vendor?
Please send an email to customerserviceemea@cytekbio.com to receive a new vendor packet.
How do I pay for services I’ve been invoiced for by FlowCEL?
- All unpaid invoices issued by FlowCEL prior to October 28, 2024 should be paid to FlowCEL.
- If you received an invoice from FlowCEL after October 28, 2024, please contact customerserviceemea@cytekbio.com.
How do I get service and support?
Please contact our technical support team with your instrument serial number: technicalsupport@cytekbio.com or +31 (0) 207653440, Option 2.
Will any of my existing service agreements change?
No, there will be no changes to outstanding service agreements.
Who can I contact regarding renewing my service agreement?
Please contact our service sales team at servicesales@cytekbio.com.